Please note our cancellation policy regarding reservation cancellations and changes as follows:
【Senbazuru, Taikan-en, Restaurant Castilian Room】
| 1. Cancellation on the day of the reservation, or failure to contact us within 30 minutes of the scheduled time |
| ・100% of the plan or course price ・For "seat-only" reservations: The minimum course price multiplied by the number of guests ・For "seat-only" reservations in a private room: ¥3,000 (lunch) or ¥10,000 (dinner) multiplied by the number of guests |
| 2. Cancellation or reduction in the number of guests on the day prior |
| ・50% of the plan or course price |
※Cancellation requests are accepted until 17:00. Requests received after 17:00 will be processed as if received on the following day.
[Green House, Bar Castilian Room]
| Cancellation on the day of the reservation, or failure to contact us within 30 minutes of the scheduled time |
| ・100% of the plan or course price |
※Cancellation requests are accepted until 17:00. Requests received after 17:00 will be processed as if received on the following day.
- Please note that individual venues may have separate cancellation policies depending on the specific plan. Please check the respective pages for details.
- Cancellation fees will be waived in cases deemed unavoidable by the establishment, such as typhoons, earthquakes, or large-scale public transport suspensions.